Terms of Service

Last updated: May 11, 2026

These Terms of Service ("Terms") govern your access to and use of OBSERVE ("the Service"), operated by Next Level Systems ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms in full. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use OBSERVE. By using the Service you represent that you meet these requirements.

2. Subscription and Payment

Plan: OBSERVE is offered as a monthly subscription at $29/month (or as otherwise displayed at checkout).

Billing: Payments are charged automatically at the start of each billing period via Stripe. All prices are in USD.

Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not provide prorated refunds for partial periods.

Refunds: Refund requests within 7 days of your first payment may be considered on a case-by-case basis. Contact support@observe.center.

Price changes: We will provide at least 30 days notice before any price increase, which will take effect at your next renewal.

3. Acceptable Use

You agree to use OBSERVE only for lawful purposes. You must not:

  • Resell, redistribute, or sublicense access to the Service or its data to third parties
  • Automate bulk extraction (scraping) of platform content or data
  • Use the Service to target, surveil, harass, or harm any individual or group
  • Attempt to reverse-engineer, decompile, or access non-public parts of the platform
  • Share your account credentials with others
  • Use the Service to violate any applicable law or the terms of any third-party API you connect

Violation of these terms may result in immediate termination of your account without refund.

4. Third-Party API Keys (BYOK)

Certain features (News Intelligence, Conflict Tracking, AI Briefings, Flight Tracking) require you to connect your own API keys from third-party providers. You are solely responsible for:

  • Complying with the terms of service of each third-party provider
  • Ensuring your API plan level permits use within OBSERVE (e.g., production use, not just development)
  • Any charges incurred on your third-party API accounts

We are not responsible for third-party API outages, rate limits, or ToS changes that affect functionality.

5. Intelligence Data Disclaimer

All intelligence data provided by OBSERVE (news, events, weather, market prices, flight/vessel positions) is for informational purposes only. It is sourced from public data providers and may be incomplete, delayed, or inaccurate.

OBSERVE data is not financial advice, legal advice, or a basis for any high-stakes decision-making. We make no warranties regarding accuracy, completeness, or fitness for any particular purpose.

6. Intellectual Property

The OBSERVE platform, including its code, design, and proprietary features, is owned by OBSERVE Platform and protected by applicable intellectual property laws. The underlying intelligence data belongs to the respective data providers (USGS, NOAA, GDELT, CoinCap, etc.) and is subject to their respective licenses.

You retain ownership of any content or API credentials you provide. You grant us a limited license to use them solely to provide the Service to you.

7. Service Availability

We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or emergency fixes that temporarily affect the Service. We are not liable for losses caused by downtime.

8. Limitation of Liability

To the maximum extent permitted by law, OBSERVE Platform shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless OBSERVE Platform and its operators from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, your use of the Service, or your violation of any third party's rights.

10. Termination

We may suspend or terminate your account at any time if you violate these Terms. You may terminate your account at any time by canceling your subscription and contacting support. Upon termination, your access ends immediately and your data will be deleted per our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association, except you may bring individual claims in small claims court.

13. Contact

For questions about these Terms, contact us at support@observe.center.

© 2026 Next Level Systems. All rights reserved.